Mobile App User Guide

This guide provides step-by-step instructions for using the Identity Co mobile application for secure authentication and identity verification.

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Getting Started

Download and Install

Download the Identity Co mobile app from your device's app store:

iOS

1. Open the App Store on your iPhone or iPad
2. Search for "Identity Co"
3. Tap Get to download and install
4. Wait for installation to complete

Requirements: iOS 13.0 or later

Android

1. Open Google Play Store on your Android device
2. Search for "Identity Co"
3. Tap Install to download
4. Wait for installation to complete

Requirements: Android 8.0 or later

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Initial Setup

Register Your Account

After installing the app, follow these steps to register:

1. Launch the App

Welcome screen on app launch

Tap the Identity Co icon on your device. The welcome screen will appear with options to register or sign in.

2. Enter Registration Code

Enter the code provided by your organization

• Enter the registration code provided by your organization
• Tap Continue

3. Verify Your Identity

Complete identity verification

Follow the on-screen prompts to verify your identity. You may be asked to provide:

• Email address
• Phone number
• Government-issued ID (optional)

4. Set Up Biometrics

Face ID setup (iOS)

Fingerprint setup (Android)

Enable Face ID, Touch ID, or Fingerprint authentication for quick and secure access to your account.

5. Complete Registration

Registration successful

Success!

You'll receive a confirmation message once registration is complete.

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Authentication Methods

Passwordless Login

Identity Co supports multiple passwordless authentication methods:

Biometric Authentication

Use Face ID or fingerprint for instant access

Push Notifications

Approve login requests from your phone

QR Code

Scan to authenticate quickly

Biometric Authentication

Face recognition

Fingerprint scan

Face ID / Face Recognition

1. Position your face within the frame
2. Wait for recognition to complete
3. Access granted automatically

Touch ID / Fingerprint

1. Place your finger on the sensor
2. Hold until recognition completes
3. Access granted automatically

Push Notifications

Login request notification

1. Receive a push notification on your device
2. Open the notification
3. Review the login request details

Review and approve or deny

Review details including:

• Location: Where the login is coming from
• Device: What device is requesting access
• Time: When the request was made

4. Tap Approve or Deny

Security Alert

Always verify the login details before approving. Deny any suspicious requests.

QR Code Authentication

Open QR scanner

Scan the code

1. Open the Identity Co app
2. Tap the QR Code Scanner icon
3. Point your camera at the QR code on screen
4. Hold steady until the code is scanned
5. Review and approve the authentication request

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Managing Your Profile

View Profile Information

Your profile dashboard

1. Open the Identity Co app
2. Tap the Profile icon (bottom navigation)
3. View your registered information:
   • Full Name
   • Email Address
   • Phone Number
   • Registered Devices
   • Verified Credentials

Update Personal Information

Edit your information

Changes saved

1. Navigate to Profile
2. Tap Edit Profile
3. Update the following fields:
   • Display Name
   • Contact Information
   • Notification Preferences
4. Tap Save Changes

Add Verified Credentials

Manage your credentials

Identity Co allows you to store verified credentials for identity proofing:

Select credential type

Scan your document

1. Tap Profile > Credentials
2. Tap Add Credential
3. Select credential type:
   • Government ID (Driver's License, Passport)
   • Proof of Address
   • Professional Certifications
4. Follow the verification process
5. Wait for admin approval (if required)

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Security Features

Multi-Factor Authentication (MFA)

Identity Co provides multiple layers of security:

Factor	Description	Security Level
Biometric	Face/Fingerprint	High
Device Binding	Registered device only	High
Location	Geolocation verification	Medium
Behavioral	Usage patterns	Medium

Manage Trusted Devices

View and manage your devices

1. Go to Settings > Devices
2. View all registered devices
3. To remove a device:
   • Tap the device name
   • Tap Remove Device
   • Confirm removal

Important

Removing a device will require re-registration for authentication.

Session Management

Monitor active sessions

View and manage active sessions:

1. Navigate to Settings > Active Sessions
2. View details for each session:
   • Device Type
   • Location
   • Last Activity
3. Tap End Session to terminate access

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Using the App Features

Secure Document Storage

Your secure documents

Upload new document

Store and access important documents securely:

1. Tap Documents in the navigation menu
2. Tap Upload Document
3. Select document from your device
4. Add document details:
   • Document Name
   • Category
   • Expiration Date (optional)
5. Tap Upload

Supported Formats:

• PDF (.pdf)
• Images (.jpg, .png)
• Microsoft Office (.doc, .docx, .xls, .xlsx)

Transaction Signing

New transaction request

Review transaction

Approve sensitive transactions using your mobile device:

1. Receive a transaction notification
2. Open the Identity Co app
3. Review transaction details:
   • Transaction Type
   • Amount (if applicable)
   • Recipient
   • Timestamp
4. Verify the information is correct
5. Tap Sign to approve or Reject to deny

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Notifications

Notification Types

All your notifications in one place

The app sends various notifications:

• Authentication Requests: Login attempts requiring approval
• Security Alerts: Suspicious activity detected
• Account Updates: Changes to your profile or settings
• Transaction Requests: Transactions requiring signature

Manage Notification Preferences

Customize your notification preferences

1. Go to Settings > Notifications
2. Toggle notifications on/off for each type:
   • Push Notifications
   • Email Alerts
   • SMS Alerts
3. Set notification frequency:
   • Immediate
   • Hourly Digest
   • Daily Summary

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Troubleshooting

Common Issues and Solutions

Unable to Register

Registration code not working

Biometric Failing

Face ID or fingerprint not recognized

No Notifications

Push notifications not appearing

App Crashing

App won't open or freezes

Unable to Register

Problem: Registration code not working

Solution:

1. Verify you entered the code correctly
2. Check if the code has expired
3. Contact your administrator for a new code
4. Ensure you have a stable internet connection

Biometric Authentication Failing

Problem: Face ID or fingerprint not recognized

Re-register your biometric data

Solution:

1. Clean your camera lens or fingerprint sensor
2. Ensure adequate lighting (for Face ID)
3. Re-register your biometric data:
   • Go to Settings > Security
   • Tap Update Biometrics
   • Follow the setup process

Not Receiving Push Notifications

Problem: No notifications appearing

Solution:

1. Check device notification settings
2. Ensure Identity Co has notification permissions
3. Verify internet connection
4. Sign out and sign back in
5. Reinstall the app if issue persists

App Crashing or Freezing

Problem: App won't open or freezes during use

Solution:

1. Force close the app
2. Restart your device
3. Update to the latest app version
4. Clear app cache (Settings > Storage)
5. Reinstall the app

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Privacy and Data Protection

Data Security

Identity Co implements industry-leading security measures:

• Encryption: All data encrypted in transit and at rest
• Zero-Knowledge Architecture: Your data is never accessible to third parties
• Biometric Privacy: Biometric data stored locally on device only
• Compliance: GDPR, CCPA, and SOC 2 compliant

Data Retention

Data Type	Retention Period
Authentication Logs	90 days
Profile Information	Until account deletion
Session Data	30 days
Biometric Templates	Device-local only

Delete Your Account

Account deletion confirmation

To permanently delete your account and data:

1. Go to Settings > Account
2. Scroll to bottom and tap Delete Account
3. Read the warning message
4. Enter your password to confirm
5. Tap Permanently Delete

Warning

Account deletion is permanent and cannot be undone. All data will be removed within 30 days.

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Support and Contact

Help Center

Browse articles and guides

Visit Help Center

Email Support

Get help via email

support@blockid.com

Phone Support

Speak with an agent

1-800-BLOCKID

Live Chat

Chat with support

Available in-app

Report a Security Issue

If you suspect a security vulnerability:

1. Do not share details publicly
2. Email security@identityco.xyz immediately
3. Include:
   • Description of the issue
   • Steps to reproduce
   • Your device and app version

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FAQ

Is Identity Co free to use?

Identity Co is provided by your organization. Contact your IT administrator for licensing information.

Can I use Identity Co on multiple devices?

Yes, you can register multiple devices. Each device must be individually registered and verified.

What happens if I lose my phone?

Contact your administrator immediately to suspend your account. You can register a new device once you have access to one.

Does Identity Co work offline?

Some features require internet connectivity. Biometric unlock works offline, but authentication requests require an active connection.

How secure is Identity Co?

Identity Co uses military-grade encryption, biometric authentication, and zero-knowledge architecture to ensure maximum security.

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App Updates

Update on iOS

Update on Android

The app automatically checks for updates. To manually update:

iOS

1. Open the App Store
2. Tap your profile icon
3. Scroll to Available Updates
4. Tap Update next to Identity Co

Android

1. Open Google Play Store
2. Tap the menu icon
3. Select My apps & games
4. Find Identity Co and tap Update

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Last updated: November 17, 2024
Version: 3.2.0